Q. How do I return my order for exchange or refund?
If you want to return an item for exchange or refund, you must download a Returns Form. All returns must be in an unworn condition, be in its original packaging and have all labels still attached. Any item with tags removed will not be accepted for a refund. Garment inspections are carried out on all items returned..

N.B. As a matter of hygiene refunds and exchanges are not available on underwear, earrings or any other intimate items unless they are deemed faulty.

Refunds will only be given within 7 days of receipt of order.
Exchanges will only be given within 14 days of receipt of order.

Once your goods have been accepted back into stock you will be issued with an exchange or refund. Please be aware that it may take 3-5 working days for the refund to show in your account.

We regret that original postage and packaging cannot be refunded and that the buyer is also responsible for the cost of return postage.

Q. Where do I send my return?
Your return item should be sent along with your downloaded returns form to the address below. Items should be sent via a recorded method of postage and be adequately insured during transit as we do not take responsibility for items lost or damaged in transit..

UNIQUE
Online Customer Service Returns
17 Bank Street
Kilmarnock
KA1 1H8

If you require further information please contact our Customer Service team on Tel: 01563 570010

Telephone Support Hours
Monday – Friday : 9.30am - 5.30pm