Q. How do I contact Customer Services?
All e-mail messages are treated as priority. You are also welcome to contact us by telephone on 01292 619100. We are open 9.30am to 5.30pm (GMT) Monday to Friday. For the quickest response we recommend you contact us by email on firstname.lastname@example.org
Q. Can I Order By Telephone Or Fax?
Yes. Simply telephone our Customer Services team on 01292 619100.
Q. What payment methods are accepted?
We accept Visa, Master Card, Delta, Diners and Switch debit cards.
Q. How will I know if you have received my order?
After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card details have been approved, the delivery address has been verified and the item(s) located, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
Q. How soon will I receive my order?
Goods dispatched within the UK will normally be delivered within 2–3 working days after order has been accepted.
Q. How much are shipping costs? ?
Free until further notice.
Q. Is my credit card charged at the time of making my purchase online?
Your credit card is charged once we have confirmed your items are in stock and credit/debit card holders have passed validation checks and authorisation by the card issuer.
Q. Can I change my shipping address once by order has been dispatched?
We are unfortunately unable to redirect orders once your items have been dispatched.
Q. Can I have order delivered to an address other than that of my registered credit card?
Orders will only be shipped to the billing address (cardholders address).
Q. Will I have to sign for my order?
We do require proof of delivery for all orders and we are unable to authorise packages to be delivered without a signature.
Q. How do I receive a refund and will I be refunded for the full value of my order?
Unsuitable items may be refunded within 7 days of ordering or exchanged within 14 days. Download our ‘Returns Form’ Sale items must be returned within seven days and different terms apply to jewellery and lingerie. The product you return must be in new, unused, and unworn condition with all the original packaging and garment tags still attached.
Q. Where can I find my tracking number for my order?
If you need to obtain your tracking information simply email us at email@example.com Orders can only be tracked once you have received notification your order has been dispatched.
Q. What if an item is out of stock?
All items are subject to availability. In the unfortunate event that items you order are out of stock we will try to contact you at the email address you provided. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. In order to try and avoid these instances once an item is sold out it will be removed from the website at the earliest opportunity.
Q. Is my personal information kept private?
All of the information you share with us is kept completely private and confidential. At no point will WE share, rent or sell your personal information without your consent.